Frequently Asked Questions
What kind of computer is
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What truly makes Lovd different is that we get you on the most marketplaces and the best chance of selling!
Lovd is a full-service marketplace for used tech and electronics that takes all the effort out of reselling. We take care of testing, cleaning, advertising, storing, and delivering your used tech. Download the app today to start selling and buying with Lovd.
We test everything we sell, so we can guarantee that your item is genuine and works, or your money back!
We are available in the contiguous 48 United States.
You will need an active bank account to sell on Lovd. We connect to your bank account with Stripe for payouts.
To buy on Lovd, you can use a credit/debit card, Apple Pay, and other forms of payment on the web.
To make money with Lovd, download our app, submit a request, and receive a free Lovd Seller Kit in the mail. Use the Kit to pack and ship your item(s) to us.
Your request will be reviewed by our team members, and you’ll receive an app notification with next steps once complete.
Please note, we may not accept items with a low resale potential.
First, it’s free! The Lovd Seller Kit has everything you need to safely ship your items to us, so we can do the hard work for you. You’ll find plenty of protective packaging material, tape, instructions, and a pre-paid shipping label.
Just let us know at firstname.lastname@example.org within 24 hours of receiving the approval notification. This will save a box and help reduce our carbon footprint.
You don’t pay anything until your item sells! We take a commission fee off your sale, which helps us pay our team a living wage, test, clean, list, store, and deliver items, all while providing you reliable customer support.
Please note, we can’t accept dirty or broken items (these may incur a fee).
We accept working tech and electronic items that can easily fit in a 16 x 12 x 10 inch box and weighs no more than 30 lbs per box. If you have multiple items that won’t fit in one box, we can simply send you more than one box!
There is no upper limit to selling with Lovd. We take a minimum of 1 item that is at least $100 in value OR 2+ items that are worth at least $50 each.
We will make sure your items don’t collect dust, but we request that you clean all items before shipping them to us. Please note, we can’t accept dirty or damaged items (these may incur a fee).
1.You will be prompted to add your bank account info so your listings can go live.
2.You will begin to get offers from buyers that you can accept or reject. If you take no action on an offer for 48 hours, offers are automatically accepted, and you get paid into your bank account.
Short answer: No.
Long answer: Our team takes care of pricing based on market data. We do this because we want to avoid a common problem - secondhand marketplaces have too many overpriced or broken items. When markets have lots of items like this, it lowers the value of other items, like yours, that have a better chance of selling.
Items that are priced too high tend to sit on second-hand marketplaces for over a month, so we do market research to find you the best price, and automatically price drop (by 10% to 20% every 30 days).
We auto price drop by 10% to 20% every 30 days, so you can make the most of your time.
We keep your items listed with Lovd for at least 180 days, so they have a good chance to sell. Most items sell faster than that!
We hold items for a minimum of 180 days. Since our team works hard to send you a Seller Kit, test/clean, and list your items on multiple marketplaces, we request that you allow your items the chance to sell within 180 days. We cannot offer free returns of your items.\
To request a return before the 180 days, we charge a return fee of $75.
To request a return after the 180 days, we charge a return fee of $20.
Please note: If your items haven’t sold after 180 days, we may choose to sell them at a heavily discounted price, or remove it from marketplaces for donation/recycling.
Just let us know at email@example.com and we can donate or responsibly recycle your items, wherever possible.
When your item sells, you get paid directly into your bank account. We prompt you to add your account info after listing your items.
After a sale, you will be paid into your bank account within 7 days.
Three simple steps:
1. Open the Lovd app
2. Click on “Profile”
3. Click on “Check your funds” in the menu in the top right corner
That’s great! You can either “make an offer” or “buy now” to make a purchase on Lovd.
Sellers have 48 hours to take action on an offer. If sellers don’t accept, reject, or counter, your offer will be auto-accepted.
When you make an offer, we put a temporary hold on your card. We only charge your card when the seller accepts your offer.
If a seller rejects your offer, your funds are released into your account immediately.
We offer you a risk-free 30 minute period after buying on our app. If more than 30 minutes have passed, we charge a cancellation fee worth 20% of the item.
Please note, to offer consistently low prices for second-hand items, we can’t offer returns once an item has shipped.
Please let us know at firstname.lastname@example.org about a physically broken item within 48 hours of receiving it in the mail. To offer a refund, we may need pictures or a video of the item and all of its packaging.
Please let us know at email@example.com about a non-functioning item within 7 days of receiving it in the mail. Depending on the problem, we may ask for pictures or a video of the item.
Use your personalized referral link (which you can find by clicking “Invite friends” from your profile) and send it out to everyone you know! Once a friend signs up and successfully places an order, we will send both you and your friend a $40 coupon code.
Simple - first, click “Forgot password?” on the Lovd app login screen. We will then send you an email to reset your password. Make sure you open the email on your phone, not a computer! You can only reset your password by opening the email on your phone.
Email us at firstname.lastname@example.org - we are happy to hear from you!